Emergencies and Out of Hours Care

***13th April 2020***

New Priory Have reported a problem with their phonelines and cannot currently receive any calls - they are working to resolve this ASAP. They have advised the following:

"If you have an urgent enquiry, please message on facebook or email info@new-priory.com, if possible. If your pet has any of the following symptoms and you can't get through to the clinic, please just turn up and ring the bell: collapse, difficulty breathing, seizure lasting more than 5 minutes, severe sudden onset abdominal bloating, severe bleeding, obvious fracture or extreme pain."

We will update as soon as this issue is resolved

During our normal opening hours please let us know you are on your way with an emergency and you will be given priority.

Outside of our normal hours, we feel it is important to have specialist 24-hour care for emergencies and critically ill patients and therefore have an arrangement with the PETS emergency treatment service. They are able to provide advice and support over the telephone or see your animal if required.

If you have an emergency out of hours or need out of hours advice, call our normal numbers (01273 495227 or 01403 710332) and you will be diverted to PETS. You can contact PETS directly on 01273 566993 or click here to visit the PETS website.

PETS is located just off London Road, Patcham (North Brighton) and covers emergencies after 7.00pm on weekdays and after 3.00pm on Saturdays until Monday morning.

Home visits are also available out of our normal working hours. Just contact PETS and they will be able to arrange this via a local Vet who specilises in home visits out of hours.