Generally, we request payment for all treatment on the day.
If your pet is insured, all you need to do is submit a claim form to us - we will then process it so that payment is made back to you (your insurance excess will be deducted).
In some circumstances we will offer a direct claim where we claim direct to the insurance company on your behalf. This is ALWAYS the case if you have a Pet Proactive policy. If you would like us to process a direct claim with any other insurance company, this must be discussed before any treatment is given in order for us to check that we are able to do so. Please click here to see our policy on direct insurance claims. Other than in emergencies, we will of course discuss payment options before treatment begins.
Failure to pay for treatment in a timely manner my incur administration charges and interest payments on the amount owing.
You can see our price list for common fees by clicking here.
